Política de reembolso

Highdellic Refund & Return Policy

Updated August 2025

At Highdellic, each item is made to order through our trusted UK-based production facilities, with international partners used during periods of high demand or for certain custom orders. This ensures that every piece is uniquely created for each customer while helping reduce waste and overproduction.

Returns & Exchanges

We want you to be fully satisfied with your purchase. Because our products are custom-made, please double-check your order details before completing your purchase.

Return Window

You may request a return within 14 days of delivery. Returned items must be:

  • In their original condition, unused, and undamaged

  • Returned with all original packaging and materials

How to Return

To initiate a return, you must use our Contact Us page (also linked in the website footer) within 14 days of receiving your order. We will then provide you with the correct return address and instructions.

⚠️ Important: We do not reply to emails, phone calls, or other forms of contact. All return requests must be submitted through the Contact Us page only.

Customers are responsible for return shipping costs unless the item is damaged or faulty. Where possible, please record an unboxing video or photos from delivery to unpacking, as this helps us assess any claims.

Refurbished & Resale

Items that are returned in acceptable condition may be inspected, and if suitable, resold as “refurbished” or “open box” products.

Non-Returnable Items

We cannot accept returns or exchanges for the following:

  • Change of mind

  • Incorrect size or colour selection

  • Buyer error

Damaged or Defective Orders

If your item arrives damaged or has a manufacturing defect, we are happy to offer a free reprint or refund.

To qualify:

  • Contact us within 7 days of delivery via the Contact Us page

  • Provide clear photos of the issue

  • If multiple items with the same design are affected, please provide a group photo or video showing all items together

Refund Options

Refunds may be issued as:

  • Store credit

  • Or returned to your original payment method (depending on preference)

If a delivery fails (e.g. missed delivery or incorrect address), you may request either:

  • A reprint at an additional charge

  • Or a partial refund

Standard Tolerances

Minor variations in print placement (up to 0.5 inches for DTG printing) are within accepted industry standards and are not considered defects.

Contact Policy

For all returns, refunds, or support requests, please use our official Contact Us page.
We do not respond to emails, phone calls, or other unsolicited messages in order to avoid spam, cold calls, and bot messages.