Privacy policy

Privacy Policy

Last updated: August 2025

This Privacy Policy describes how Highdellic ("we", "us", "our" or the "Site") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.highdellic.com (the "Site"), or otherwise communicate with us regarding the Site (collectively, the "Services").
"You" or "your" refers to users of the Services, whether as a customer, website visitor, or other individual whose information we may collect.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with the revised “Last updated” date. Additional steps required by law will be taken where necessary.

2. Information We Collect and How We Use It

a. Information You Provide Directly

This may include:

  • Contact details: name, address, phone number, email.

  • Order details: billing and shipping addresses, payment confirmation, contact details.

  • Account info: username, password, and account security details.

  • Shopping activity: items viewed, added to cart, wishlisted, purchased, loyalty points, reviews, referrals, and gift cards.

  • Customer support: contents of messages sent via our contact forms or support channels.

You may choose not to provide certain information, but this may affect your ability to use some of the Site’s features.

b. Information We Automatically Collect

We may collect data about your device and how you interact with the Site, including:

  • IP address, browser type, device information.

  • Pages viewed, time spent, referring pages.

  • Cookies and similar technologies (see Section 4).

This data helps us analyse usage patterns, improve our services, and provide personalised experiences.

c. Information from Third Parties

We may receive your information from:

  • Shopify and related services that power our store.

  • Payment providers who process payments securely.

  • Marketing partners or platforms (e.g., email providers or ad networks).

  • Analytics tools, via cookies, pixels, or SDKs.

All third-party data is handled in accordance with this Privacy Policy.

3. How We Use Your Personal Information

We use your personal information to:

  • Fulfil services and process orders: including shipping, customer service, returns, and account management.

  • Marketing and advertising: sending promotions via email, post, or SMS; tailoring advertisements on our site and other websites.

  • Security and fraud prevention: monitor and prevent suspicious or malicious activity.

  • Customer communication and support: respond to enquiries, feedback, and service improvement.

For EU/EEA users, data is processed under legitimate interest (Art. 6(1)(f) GDPR) or contractual necessity (Art. 6(1)(b) GDPR), depending on context.

4. Cookies & Similar Technologies

We use cookies to:

  • Operate and improve the Site.

  • Store preferences and session data.

  • Understand usage through analytics.

  • Enable personalisation and marketing.

You can manage cookies in your browser settings. Blocking cookies may affect your experience.

To learn more about Shopify-related cookies, visit:
https://www.shopify.com/legal/cookies

5. How We Share Your Information

Category of Information Shared With
Contact and order info Payment processors, fulfilment/shipping services
Usage data Analytics platforms
Shopping preferences Marketing and advertising platforms
Account or support info Customer support tools

We do not sell your personal data or use it to infer characteristics without your consent.

We may also disclose information:

  • With your explicit consent (e.g., using social logins or sharing via widgets).

  • Within our company group, as needed for business operation.

  • If required by law or in the context of a business transition (e.g., merger or bankruptcy).

6. Links to Third-Party Sites

Our Site may contain links to external websites. We are not responsible for the content, policies, or security of these third-party platforms. Always review their terms and privacy policies separately.

7. Children’s Privacy

Our services are not intended for children. We do not knowingly collect data from anyone under 16. If we become aware of such data, it will be deleted. Parents/guardians can request deletion by contacting us.

8. Data Security & Retention

We take security seriously but cannot guarantee 100% protection. Data sent online may not be secure during transit, so avoid transmitting sensitive information via insecure methods.

We retain your data for:

  • As long as your account is active.

  • As needed to fulfil the purposes outlined in this Policy.

  • To comply with legal obligations or resolve disputes.

9. Your Privacy Rights

Depending on your location, you may have rights to:

  • Access or receive a copy of your personal information.

  • Correct inaccurate data.

  • Delete your information.

  • Restrict or object to processing.

  • Portability of your data to another provider.

  • Opt out of marketing and targeted advertising.

  • Withdraw consent, where applicable.

  • Appeal a decision related to your privacy request.

You can make a request via our official Contact Us page (linked below). We may need to verify your identity before responding.

If you’re located in a region with Global Privacy Control (GPC) enabled, we will respect that preference where applicable.

We will not discriminate against you for exercising your rights.

10. Contact Us

All privacy-related enquiries and data requests must be made via our official Contact Us page (also linked in the website footer).

⚠️ Please note: We do not respond to direct emails, phone calls, or other unsolicited contact methods in order to avoid spam, cold callers, and bot messages.